Quick guidance for the most common TalkLayer tasks. We never ask you to upload your videos or send payment secrets.
Effective October 4, 2026·Version 2.1
Recording and importing
On desktop, use the Record tab to capture your screen and face together, then add the clips to your project.
On mobile, use React mode to record your face over content you choose.
Import existing video or audio files from the clip panels, and reorder content clips with the up/down buttons.
Exporting
Quick Render exports in your browser. Free exports count toward your monthly limit and include a small watermark.
Pro ($5/month) unlocks unlimited exports, full 1080p HD on supported browsers, and no watermark.
Upgrade opens Stripe checkout in a new tab, so your project stays open in this tab while you pay.
Billing
Manage or cancel your subscription from "Manage subscription" in the editor (opens the Stripe customer portal).
After scheduling a cancellation, you keep Pro access through the end of your paid period.
For billing questions, or to report duplicate, incorrect, or unauthorized charges, contact us through the support hub — please do not send card numbers or other payment secrets.
Local project recovery
Projects auto-save to your browser. If a project is missing after returning, restore it from the Projects panel.
You can also import a .talklayer.json backup. Backups include project settings and clip metadata, not the media files — keep your originals.
If your browser reports a storage problem, clear cached media from the Projects panel and try again.
Catalog music credit
Catalog tracks are Creative Commons CC-BY and require attribution. When you add a catalog track, use the "Copy credit" action in the Music panel to copy the credit (title, artist, source, and license) and include it in your published video.
The support hub is a separate website with its own sign-in — your TalkLayer account does not sign you in there, but you can use the same email.
Eligible tickets may receive an automated response from Base44's AI service; you can request a human at any time, and billing or escalated tickets can go straight to a person. The AI cannot access your account or make changes on your behalf, so please do not include passwords, card numbers, private videos, or sensitive documents in your ticket.
When you contact us, describe the steps you took and what you expected. We do not need your videos to help, and we will never ask for payment secrets.